General hospital policy
At Delton Veterinary Hospital we strive to provide
the best medical and surgical care for our patients within the bounds of humantiy, compassion and financial parameters allowed.
We will strive to be courteous and answer your questions in a straightforward and timely manner. Communication between
owners and our pet health care team is essential to meet your needs and expectations, and to help you understand
the needs and reason for the care provided to your pet. We will strive to care for your pet as we would our own, and understand
that at times we are dealing with stressed, frightened animals who require gentle, conscientious care. We understand that
your pet is a valuable member of your family.
Appointments
Office visits are by appointment to minimize waiting and assure
plenty of time for a thorough examination.
Walk-ins will be seen after scheduled appointments. True medical emergencies
are seen with the utmost priority.
Emergencies
In the event of an emergency during office hours please
call ahead if possible so we may prepare for your arrival or determine if you should proceed directly to the 24
hour emergency hospital.
For after-hour and weekend emergencies, call 780-433-9505 or proceed
directly to the
Veterinary Emergency Clinic at: 11104 - 102 Avenue
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At Delton Veterinary Hospital our clients seek and expect quality medical care for their pets whom they
regard as family members. Our entire pet health care team is dedicated to providing that care. That dedication
requires an enormous financial commitment to provide a modern hospital setting, up-to-date medicines and equipment, and a
well-trained health care team. To maintain this level of care, we must diligently collect our fees for all services.
A deposit is required for medical and surgical admissions for new and infrequent clients.
We are unable to offer any
credit other than Visa, Mastercard, American Express or MediCard for medical services.
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